Refund policy

Returns & damaged items

Made-to-order policy

All orders placed with Saint Objets are custom-made upon payment confirmation and produced according to your specifications. For this reason, orders cannot be cancelled, modified, exchanged, returned, or refunded once confirmed. Full payment is required at the time of purchase and is non-refundable, except where a refund is required by mandatory provisions of applicable UAE consumer protection law.

Quality control & inspection

Every piece leaving the studio undergoes a thorough quality inspection prior to dispatch. Upon delivery, clients are required to inspect all items and sign for their condition. If immediate inspection is not possible, it must be completed within 24 hours of receipt.

Damages & defects

In the event that a manufacturing defect or transport-related damage is identified, clear photographs must be submitted within 24 hours of delivery to studio@saintobjets.com or WhatsApp +971 55 707 0729. Once reviewed, Saint Objets will take the necessary steps to resolve the issue in accordance with our quality standards.

In case of a verified manufacturing defect, Saint Objets will repair or replace the item at its discretion before any refund is considered.

Structural warranty

Beyond the delivery inspection window, all wooden and upholstered furniture remains covered by the Saint Objets twelve month structural warranty against verified manufacturing defects, from the date of delivery. Warranty terms are described on our Warranty and Aftercare page.

Natural materials disclaimer

Many of our pieces are crafted using natural materials such as solid wood, travertine, and marble. Variations in color, texture, veining, or grain are inherent characteristics of these materials and are not considered defects. Wood may naturally respond to climate conditions, including minor movement or cracking, which is part of its organic nature and does not constitute grounds for return or refund.

Access & fit responsibility

Clients are solely responsible for ensuring that all items can be safely delivered through doorways, lifts, staircases, and service entrances. Saint Objets cannot accept returns or issue refunds for items that cannot be accommodated within the delivery location. We strongly recommend reviewing all measurements prior to placing an order.