Assurance

The Saint Objets Assurance

These are the commitments we publish, so every client can hold us to them.

Material assurance

All primary upholstery textiles sourced from European mills
Belgian linen where linen is specified
OEKO-TEX Standard 100 certification on skin-contact textiles
REACH-compliant chemistry on every fabric in the library
Named mill references available on commission

Production assurance

Made-to-order only, no warehouse stock, no overstock
Hardwood structural frames, no pressed fibre
Italian-spec foam densities for seat comfort
Structured production updates at three stages

Delivery assurance

White-glove placement, elevator-verified
Delivery included across Dubai and Abu Dhabi
Packaging responsibly removed
Care-guide handover on arrival

After-sale assurance

Manufacturing defects repaired or replaced at no cost
Transport damage reported within 48 hours covered at no cost
Dimensional or material mismatches resolved at no cost
Direct studio line for aftercare questions, no call centre

What we will never do

Substitute a fabric or colour without written sign-off
Ship a piece that failed studio QA
Outsource aftercare to a third-party service
Claim sustainability credentials we cannot verify

Speak with the studio →

Also see: Materials Guide · Commission Process · Returns

Frequently asked questions

What exactly does the assurance cover?

Manufacturing defects and transport damage. If a piece arrives with a construction defect, stitching, frame, cushion fill, the studio repairs or replaces it at no cost. Transport damage reported within 48 hours is covered under the same policy.

What is not covered?

Normal wear over time. Fabric fading from prolonged direct sun exposure. Damage caused by improper cleaning agents or pet damage beyond normal use. Changes of mind after the commission sign-off.

What is the OEKO-TEX certification?

OEKO-TEX Standard 100 is an independent textile safety certification, tested annually against formaldehyde, heavy metals, azo dyes, pesticide residues, and PFAS compounds. Available on skin-contact fabric options across velvet, bouclé, and linen categories.

How do I report a defect or transport damage?

Email studio@saintobjets.com with photos within 48 hours of delivery. The studio responds within 24 hours and coordinates repair or replacement at no cost.